Sunday, January 23, 2011

Quickbooks cannot create an Accountants Copy - Generic failed message

 If you get a generic failed message when attempting to create an accountant's copy in QuickBooks, it's probably related to the permissions on the folder where the company file is stored.

1st thing to try

Navigate to the folder storing the QuickBooks file (with a user account with admin permissions)
Right-click, select sharing and security


Select permissions

 Select Add...



Either type the account to add if you know it (i.e. QBDataService20) or browse to find the current QBDataService user. I believe it changes with every version update.


If you are browsing, type QB in name: starts with, click Find Now

Click the QBDataServiceUser you want to add
Give the account Change and Read permissions. I went with Full Control but change permissions may be enough.
Try to create the accountant's copy.

2nd thing to try
Make sure you do not have strange characters in your file path. Avoid characters other than letters in your company name. On a separate note, the strange characters in the file can create a bunch of other generic errors and event viewer hits.

17 comments:

  1. What a bunch of losers. Clearly they do not get you. Nor do they read very carefully. With accountants like that no wonder the profession has such a bad name.

    ReplyDelete
  2. Thank you so much! I found a link talking about this on the Intuit website, but of course, it was dead... I would have been going in circles if it wasn't for this post...

    ReplyDelete
  3. Also, you may have issues creating the Accountant's Copy is located on a network drive. I found moving the Company file to a local drive helpful as well.

    ReplyDelete
  4. I don't accept the idea my only fix is to copy the file to a local drive. The whole purpose of having the file on the server is to protect it. Having somebody drag it back and forth defeats the purpose.

    George's solution to create the copy locally is the same thing Intuit said to do. What is that all about?

    I set all these perms, and it didn't help at all. Now I even tried to access it locally - still I cannot make an accountant's copy.

    To me, this simply says...QuickBooks [2011] is broken. Maybe that's not as much of a surprise as I thought it was.

    ReplyDelete
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